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A technical writer's roadmap to successful process certification
Blackburn, M. L., & Friday, E. K. (2022). A technical writer's roadmap to successful process certification. Intercom: The magazine of the Society for Technical Communication, Volume 69(Issue 5), 20-25.
Few events put the work of technical communicators under a microscope like process certifications and undergoing surveillance audits. They provide an opportunity to assess documentation, identify areas for improvement, and contribute to the highest standard of quality.