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Some implications of standardizing methods for quality monitoring of survey interviewing
Currivan, D., Stone, D., Fuller, K., Kinsey, S., & Speizer, H. (2013). Some implications of standardizing methods for quality monitoring of survey interviewing. In Strategies for Standardization of Methods and Tools - How to get there: Proceedings of Statistics Canada Symposium 2011 (pp. 196 - 202)