Multiagency Coordination and Response

Abstract

On July 7, 2005, terrorists carried out a series of bombings in London’s underground subway system and transportation network. Fifty-two people were killed and more than 700 were injured. The authors of this study interviewed key staff from London agencies to evaluate the response to the London attacks and analyzed the responses using the General Coordination Model defined in prior research (Eyerman and Strom, 2005). Results indicate that the London coordination regime, which is characterized by a high level of preplanning, joint exercises, and regular improvement through constant use, minimized the effect of common barriers to multiagency response. Successful elements of the London response included the rapid recognition and declaration of a major incident; a successful command and control system that involved all key agencies and which was implemented quickly following the bombings; limited disagreement across agencies on roles and responsibilities; and, delivery of a single, unified media message.