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An overview of chatbots and their underlying technologies and applications
Camello, M., Planty, M., & Houston-Kolnik , J. (2021). Chatbots in the criminal justice system: An overview of chatbots and their underlying technologies and applications. National Institute of Justice, Office of Justice Programs, U.S. Department of Justice. https://cjtec.org/files/chatbots-criminal-justice
This technology brief explores the use of chatbots within the criminal justice system. The goal of this brief is to orient the reader to chatbots, present foundational insights from real-world examples of chatbot use, highlight considerations for implementation, and discuss the future of chatbots in the criminal justice system.
