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Transparency and Trust During the Coronavirus Disease 2019 (COVID-19) Pandemic
Spalluto, L. B., Planz, V. B., Stokes, L. S., Pierce, R., Aronoff, D. M., McPheeters, M. L., & Omary, R. A. (2020). Transparency and Trust During the Coronavirus Disease 2019 (COVID-19) Pandemic. Journal of the American College of Radiology, 17(7), 909-912. https://doi.org/10.1016/j.jacr.2020.04.026
During a pandemic, health care workers experience rapid, unexpected change. The resulting stress and the fear of the unknown can drive department members to envision a worst-case scenario. To alleviate department member stress and build trust, leadership can increase transparency through regularly scheduled, bidirectional communication. Although the necessary frequency of communications may decrease as this acute crisis phase passes, transparency and bidirectional communication will remain relevant and necessary tools for effective radiology leadership.
